The Role

This role reports into the Customer Service (CS) Team Lead. The CS Specialist will handle a large volume of inbound and outbound calls, emails, and chats with proficient knowledge and efficiency. This person will also be able to effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal stakeholders from a user's perspective.

Please note that the role will be on a 5-days rostered shift arrangement, including at least 1 weekend per week.

What You’ll Do: