Become a Customer Service Specialist with a focus on enhancing customer experiences. Engage potential clients with confident solutions and product recommendations, whether working from home or onsite in Dartmouth, NS.
This role combines customer inquiries and account management, making it perfect for individuals with strong communication skills. You’ll assist customers with billing, upgrades, and plan changes while meeting sales targets. Your ability to adapt and build rapport will be essential for success in a high-volume call center environment.
Key Responsibilities:
• Answer queries related to billing and services
• Identify needs and recommend suitable products
• Assist with customer upgrades and plan changes
• Resolve concerns efficiently to maintain satisfaction
• Document interactions using various systems
Requirements:
• Strong communication and listening skills
• Customer-first mindset with upsell abilities
• Experience in call center or custom...