Customer Service Specialist

Department: Customer Relations

Employment Type: Full Time

Location: Mexico - Monterrey

Reporting To: Mariel Gil

Description

Customer retention and market expansion. This role provides end-to-end account and relationship support to our best customers , driving best practices and innovation to create more value for the business”. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.

Key Responsibilities

• Provide end-to-end, single point of contact support for our best customers – the As – from order entry and inquiry to AR support and issue resolution.
• Proactively anticipate customer needs and identify any potential opportunities or issues. Create recommendations and facilitate actions accordingly. (Requires a strong knowledge of the account, products, ...