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Customer Service Specialist Portugal

Terumo
Location πŸ“ Portugal, Portugal
Posted πŸ“… June 16, 2026
Work Type ⏰ Full-time

Position Overview

Job Summary


As a Customer Service Specialist, you are responsible for managing the end-to-end order-to-cash process and delivering an excellentΒ customer experience across your region.

This role requires an experienced professional who acts as a subject matter expert within the team, contributing to process optimization, service excellence, and business results. You will build strong partnerships with customers and internal stakeholders while driving efficiency and continuous improvement in all operational flows.

Job Responsibilities


Order-to-Cash Ownership

  • Manage the full order-to-cash cycle: order entry, delivery follow-up, invoicing, and customer master data

  • Ensure accurate and timely processing of orders and invoices

  • Monitor order progress and proactively resolve issues (e.g. delays, discrepancies, stock availability)

  • Work with SAP and EDI systems for effi...
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    Job Details

    ⏰
    Employment Type
    Full-time
    πŸ“Š
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    πŸ“
    Location
    Portugal, Portugal