Description
We are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service.

Job Description

+ Respond to escalated customer concerns via phone, email, or chat

+ Investigate issues and coordinate with internal departments for resolution

+ Maintain detailed documentation of customer cases and outcomes

+ Identify recurring issues and recommend process improvements

+ Provide support to frontline team members on escalated matters

+ Ensure customer concerns are resolved in a timely and professional manner


Requirements
Job Requirements

+ 2+ years of customer support or escalations experience

+ Strong de-escalation, problem-solving, and analytical skills

+ Ability to manage sensitive situations with professionalism and empathy

+ Experience with help desk, ticketing, or CRM systems...