Job Description

Union: Non-Union New or Replacement: Replacement Department: Manufacturing. Site: 2400 Skymark Ave., Unit 3, Mississauga, Ontario. Reports to: Operations Manager. Wage Range: $45,000 - $60,000 annually. Hours per Week: Standard. Status: Permanent Full time. Number of vacancies: 1. Closing date: June 16, 2026.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and ticketing systems.
• Troubleshoot product and service issues with clarity and efficiency.
• Collaborate with technical teams to escalates and resolve complex problems.
• Maintain accurate records of customer interactions and feedback.
• Validate information to check for accuracy on product information, pricing and terms.
• Process orders in the ERP system.
• Identify opportunities to improve customer satisfaction and loyalty.
• Contribute knowledge base articles and support documentation.
• Participat...