Handle all inbound contacts received and outbound contacts made via chats (marketplace), emails, social media, and calls
To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution
To ensure and provides quality service to both internal and external customers
To maintain customer records by updating account information
Record details of inquiries, comments, and complaints
Contributes to team effort by accomplishing related results as needed
To adhere to and comply with the duty roster set by the Supervisor
To complete any other tasks assigned by the management from time to time