General Summary of Position:

The Office of Residence Life Customer Service Specialist (CSS) is a friendly and highly analytical individual. The CSS will answer customer queries and resolve issues via appropriate channels, maintain knowledge of all services provided through the housing and residential education teams, obtain customer feedback, and provide basic training to new members of the team.

The CSS needs to demonstrate excellent time management skills and be passionate about customer service and self-improvement. The CSS is a brand ambassador for UMass Lowell who demonstrates a strong commitment to customer satisfaction. This position’s priority is to provide outstanding customer service for students, families, and all members of the community.

Responsibilities Include: