Reporting to the Accounts Receivable Operations leader, you will be responsible for managing an exceptional customer service experience and support billing prepayments and accounts receivable. This role requires you to be onsite in Loveland, CO a minimum of 3 days/week.

Pay range: $25-30/hour

+ Respond to inquiries in a timely and accurate way, via various channels (phone, email or chat).
+ Answer questions regarding various products.
+ Identify needs and help branches/customers with inquiries, including educating users about new features and functionalities.
+ Create and update internal customer service software (ServiceNow) with information about issues and useful discussions with users.
+ Escalate issues and resolutions to the appropriate parties by communicating and coordinating with colleagues and various teams as necessary.
+ Acknowledge, resolve, and follow up with branches/customers to ensure their issues are resolved.
+ Assist in training C...