On time respond to customer's inquiries (Quotation, Document, etc).
Handle customer’s order, schedule, delivery confirmation and follow up.
Manage concerned document such as airway bill, invoice, packing list, custom form.
Able to resolve customer interactions, transactions, comment, and complaints.
To coordinate between internal (product specification, documentation, QA issue, etc) and external parties – Manufacturer or warehouse with customer in order to manage the sufficient stock.
To understand customer situation to foresee customer's demand for preparing and adjusting the handling according to it.
Able to negotiate with internal and external team via phone, email, or face to face meeting with all parties and customer.
To support a variety of inquiry such as product specification, promotion status, documentation by working with internal cou...