Job Opening: Customer Service (CS) Admin

Job Summary

Serve as the primary communication bridge between the company and customers, manage consumer interactions, and handle daily operational administrative tasks.

Key Responsibilities

• Customer Support: Respond to messages (WhatsApp, Live Chat, Social Media), answer calls, and provide product education.
• Complaint Handling: Resolve customer issues quickly, politely, and effectively.
• Data Entry: Input order data accurately into the system (CRM/Excel).
• Documents & Reporting: Create invoices/receipts and prepare periodic sales reports.
• Stock Coordination: Monitor product availability with the warehouse and logistics teams.
• Follow-up: Contact potential buyers to finalize transactions or pending payments.

Requirements

• Minimum High School graduate (SMA/SMK) or Bachelor's Degree (D3/S1).
• Proficient in MS Excel, Wo...