Job Description

POSITION SUMMARY:

The Customer Service Specialist works within the Silverhill Capital, Commercial Servicing & Asset Management Department and will be responsible for delivering exceptional customer service and early-stage collections support to commercial borrowers. This role manages a portfolio of performing commercial loans, serves as a primary point of contact for borrower inquires and provides high-level assistance across all aspects of commercial mortgage servicing.

In addition to portfolio management, the Customer Service Specialist will proactively engage borrowers who may be experiencing early-stage delinquencies, ensuring they remain informed, supported and compliant with their loan obligations. The overarching objective of this role is to foster strong borrower relationships while ensure timely communication, engagement and resolution of commercial mortgage needs.

While the specialist ...