Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;
Organize customer feedback and assist in optimizing service processes;
Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.
Requirements
Poly diploma and equivalent education or above(fresh gradudates are welcomed to apply);
Familiar with email processing procedures, with good written communication skills;
Good communication skills and service awareness;
Proactive with strong learning ability;
Open to local candidates, not able to sponsor work pass.