Role Overview We are looking for a highly disciplined and investigative Customer Service (CS) Specialist to manage CS escalations for SPX. As the primary point of contact for complex delivery issues, you will ensure that critical tickets are resolved in a timely manner. You will bridge the gap between operations and customer satisfaction by deep-diving into shipment discrepancies and providing actionable insights to our Operational Excellence team. Key Responsibilities: High-Level Issue Resolution: Investigate and resolve complex (L2/L3) tickets regarding missing, delayed, or high-priority shipments with a focus on first-time resolution.
Operational Monitoring: Oversee daily dispatch status and identify potential delivery bottlenecks to proactively mitigate delays.
Cross-Functional Liaison: Act as the primary link between sellers, buyers, and internal logistics partners to resolve multi-party shipment disputes.
Evidence Validation: Conduct rigorous audits of Proof of Delivery ...