Respond to customer inquiries in real time via online chat, phone, email and other channels, handle multiple concurrent conversations efficiently, and quickly diagnose and identify customer issues.
Provide standardized solutions strictly in accordance with knowledge bases and SOPs, and complete issue escalation and collaborative processing as required.
Record customer communication details and handling procedures completely and accurately, ensuring standardized tickets and closed-loop issue resolution.
Cooperate proactively with team tasks and adapt to the working pace and service standards of customer service.
Requirements
Education & Experience: College degree or above; over 1–2 years of work experience, including at least 1 year of phone-based customer service experience.
Language Skills: Native or fluent in Spanish ; fluent in spoken and written English.