Customer Service Specialist

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
Being responsible for all till management activities and ensuring conversations we have at the co...