Position Overview
Who you are:
Strong organizational, problem solving and time-management skills.Responsible and able to self-manage Adaptable and accountableHigh attention to detail and accuracyAble to quickly learn about Greenlight’s products, services and policies What you will be doing:
Review and process customer support tickets related to account issues, payments, and disputesConduct account reviews, identity verification, and documentation checksEscalate complex or fraud related casesLog and update case details accurately in internal systemsInvestigate issues using internal tools and policy guidelineMeet performance metrics like response time, resolution rate, and quality standardsProvide feedback to improve processes and toolsEffectively utilize software and internal tools to navigate customer acc...