Elevate your career with Traferox as a Customer Service Specialist in Mississauga, Ontario. Engage with clients, troubleshoot product issues, and ensure accurate order processing in a dynamic environment.
This permanent full-time role supports manufacturing operations and reports directly to the Operations Manager. It requires a strong background in health sciences, with at least two years in customer service, ideally in a SaaS context. The ideal candidate will possess exceptional communication skills and be capable of managing multiple tasks efficiently.
Key Responsibilities:
• Respond to customer inquiries via various channels
• Troubleshoot product and service issues effectively
• Collaborate with technical teams to resolve complex problems
• Maintain accurate records of customer interactions
• Process orders accurately in the ERP system
Requirements:
• Undergraduate degree in health sciences or related field
• Minimum two years in a customer service ro...