About the role

We are looking for a Customer Support Agent preferably fluent in Tagalog and English with a strong background in fintech , administrative support , and familiarity with AECB (Al Etihad Credit Bureau) processes to join our team.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner
• Provide support on fintech products and services
• Assist customers with AECB-related inquiries , including credit reports and disputes
• Perform administrative tasks such as data entry, documentation, and case tracking
• Maintain accurate records and ensure proper follow-up on customer requests
• Meet and maintain customer service KPIs (e.g., response time, resolution time, CSAT)
• Escalate complex issues when required

Requirements

• Preferred fluency in Tagalog and English. ...