Description
We are looking for a Customer Service Representative to support daily customer interactions for a manufacturing organization near Clifton, NJ. This contract opportunity with potential for a long-term role is ideal for someone who enjoys balancing phone communication, order coordination, and accurate recordkeeping in a fast-paced environment. The person in this role will help customers stay informed about their orders, resolve delivery-related concerns, and work closely with shipping partners to ensure a smooth service experience.


Responsibilities:

• Respond to customer inquiries by phone and email, providing timely and attentive support throughout the order lifecycle.

• Review and document product damage claims, gather relevant details, and help move reported issues toward resolution.

• Monitor shipment activity and share delivery updates with customers using available tracking information.

• Enter and manage customer o...