Customer Service Representative
Winston-Salem, NC 27104
Schedule: Monday - Friday between 8am-8pm EST
Pay Rate: $18/hr
Essential Duties and Responsibilities
-Assists customers with end of year tax-document inquiries such as status of 1098-T forms
-Responsible for achieving high levels of customer service to Tier I; non-loan servicing
-Must consistently meet quality standards within the call center
-Answer, investigate, and/or initiate actions on customer inquiries efficiently, using all customer access channels. (Phone, web, chat, mail, fax, etc.). Follow-up as required to ensure customer satisfaction.
-Responsible for continually updating personal knowledge of changes to the company products/services, technology, and call center practices and policies
-Participate in training to improve skills, performance levels, and overall personal development
-Assist other team members in promoting center activities and job knowledge. Work as a team member to impro...