Description
We are looking for a Customer Service Representative to support leave-related inquiries and member communications in Vandalia, Ohio. This contract position with permanent potential is ideal for someone who can balance phone-based customer support with accurate administrative follow-through in a fast-paced environment. The person in this role will help individuals navigate leave documentation, coordinate with employers and medical offices, and maintain organized records using standard office tools. Success in this position requires strong communication skills, attention to detail, and the ability to manage multiple tasks throughout the day.


Responsibilities:

• Respond to inbound calls from members who need assistance with leave-related questions and required documentation.

• Initiate outgoing communication with employers and medical providers to confirm work status and gather updates tied to active cases.

• Process disability-rel...