Position Overview
Job Title: Customer Service Representative
Industry: Financial Services, Life & Pensions
Type: Full time, Permanent
Location: Norwich
Salary: £25,000 per annum plus benefits
Start Date: As soon as possible
The Role:
You will be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve queries first time and in the right way. Essential skills and experience:
Experience in working within financial services, ideally in life and pensions.Experience in speaking to customers about their life and pension policies, confidently, and with empathy. Taking ownership, making sure every customer feels heard and supported.Great communication skills and a natural ability to listen.A calm, customer-focused approach, even when things get busy.Strong attention to detail and a...