Customer Service Representative



HighPoint Digital’s professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role of Customer Service Representative contributes to HighPoint by delivering exceptional customer service and handling sensitive information within a high-volume call center environment.

The Customer Service Representative shall effectively manage incoming issues, complaints, and inquires while maintaining a high level of customer satisfaction


KNOWLEDGE AND SKILLS REQUIREMENTS:

+ Ability to operate in a high-volume metrics driven call center environment

+ Ability to be flexible with work schedule to support the Call Center’s needs during operating hours

+ Ability to multitask and research information on multiple databases at the same time

+ Ability to enter data and talk to stakeholders at th...