Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.
2. Requirements:
Good English proficiency (TOEIC 500+ equivalent).
Ability to resolve simple to medium-level issues.
Excellent multi-channel communication skills (email, chat, messaging).
Proactive and positive mindset.
Willingness to work night shifts and during Public Holidays/Tet.