Job Summary

Bern's Steak House's (https://bernssteakhouse.com) customer care team strives to ensure that our patrons have a memorable evening by helping to curate every detail of their dining experience. From providing caring, compassionate and enthusiastic service over the phone to communicating guest needs to the appropriate departments, this position requires a high level of attention to detail and ability to multitask in a very fast-paced call center environment. 

Responsibilities and Duties

+ Handle high volume of  in bound and outbound calls in an expedient and professional manner

+ Input accurate reservations and special requests into OpenTable and digital reservation system

+ Answer customer inquiries regarding history, policies, procedures, site navigation, operations

+ Communicate messages and special request to management in a precise and clear way

+ Help to resolve customer dissatisfaction and tec...