Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to support Taiwanese customers with payment-related inquiries. This role involves handling customer interactions through email, outbound calls, and live chat to ensure a seamless and positive customer experience.

Qualifications

Requirements:

• Bachelor’s degree or higher (mandatory)
• Proficient in Mandarin and/or Taiwanese (spoken and written), with good English communication skills
• Experience in customer service, payment support, or a related field is an advantage
• Strong communication, problem-solving, and interpersonal skills
• Ability to handle multiple tasks in a fast-paced environment
• Willing to relocate to Penang, Malaysia

Required Interpersonal Skills:

• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectation...