SPECIFIC DUTIES AND RESPONSIBILITIES



The following are the specific duties and responsibilities of the Customer Service Representative.



Answering calls and responding to customer complaints.

Accessing customer accounts and policy schedules.

Providing customers with detailed information about policies and products.

Recommending available products.

Adhere to provided scripts and FAQ responses.

Learning and understanding company insurance products.

Forwarding customers to sales agents when a policy needs to be initiated or upgraded.

Typing up complaint reports.

Managing the customer complaint database.



REQUIREMENTS

Excellent communicator, both oral and written

Strong problem solving and communication skills

Strong analytical skills to investigate and resolve customer issues

Able to multitask efficiently under time pressure

Previous experience in managing ...