**DESCRIPTION**
Empower Field Teams and Represent Global Brands.
Premium is looking for an Internal Customer Service Representative to join our St. Louis, Missouri contact center, providing support to our field associates.
**RESPONSIBILITIES**
**What you will do:**
+ Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access.
+ Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations.
+ Ensure customer satisfaction with professionalism, positivity, and accurate, timely support.
+ Execute outbound calls to verify in-store compliance and review photos for quality checks.
+ Document and report all activity through Premium’s online tracking system to maintain accurate records.
**What’s in it for you:**
+ **Enjoy a great team culture** with fun internal events like **Bring Your Dog to Work ...