Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)

The Role

As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution.

Key Responsibilities

* Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution.

* Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner.

* Take ownership of each enquiry, ensuring issues are resolved fully and efficiently.

* Log and escalate complaints in line with company policy and timescales.