Description
We are looking for a motivated and detail-oriented Customer Service Representative to join our team on a contract with potential for permanent employment. This role is based in Shakopee, Minnesota, and offers an excellent opportunity to contribute to the manufacturing industry by providing exceptional customer support. The ideal candidate will excel in handling inquiries, processing orders, and resolving customer concerns efficiently.


Responsibilities:

• Respond to customer inquiries regarding order status, delivery timelines, product specifications, and warranty information.

• Process and fulfill orders for stock products and accessories with accuracy and timeliness.

• Document customer interactions and complaints in the company’s system, ensuring proper follow-up with relevant departments and providing updates to customers.

• Investigate and resolve issues related to mis-shipments, financial discrepancies, and product...