Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
Identify and record customer concern or issues
Recommend solutions to service concerns to management
And any other duties assigned from time to time
Requirements
Candidates with SPM/STPM must have minimum 1 year call centre experience.
Candidates with Diploma, College degree with experience is highly desirable but not necessary.
Candidates must have a minimum credit in English in SPM.