Description
We are looking for a compassionate Customer Service Representative to support individuals seeking assistance. This contract position is ideal for someone who can remain calm and detail-oriented while managing a high volume of calls from people facing challenging circumstances. The person in this role will guide applicants through the screening process, help complete required documentation, and coordinate internally. Responsibilities:

+ Respond to a large number of inbound calls from individuals requesting assistance, providing clear and respectful support throughout each interaction.

+ Assess applicant eligibility by using established screening guidelines and asking thoughtful questions to gather accurate information.

+ Assist clients in completing required forms and documentation, ensuring all records are thorough and ready for review.

+ Enter application details into computer systems with accuracy and maintain organized case informa...