Description
We are looking for a success-driven and attentive Customer Service Representative to join our team on a contract basis in San Rafael, California. In this role, you will act as a key liaison between customers and showroom staff, ensuring a seamless experience for all visitors and inquiries. If you thrive in a dynamic retail environment and enjoy providing exceptional service, this position is an excellent opportunity to showcase your skills.


Responsibilities:

+ Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving concerns promptly

+ Handle customer orders, process returns and exchanges, and provide information about products and services

+ Resolve customer complaints with patience and professionalism, ensuring customer satisfaction

+ Document customer interactions and maintain accurate records in customer management systems

+ Collaborate with internal...