Description
Healthcare customer service requires more than just answering questions—it requires clarity, patience, and precision. We are seeking a Customer Service Representative to support a growing healthcare organization in San Diego. This role focuses on assisting patients with scheduling, insurance inquiries, and general support while ensuring a high level of professionalism and confidentiality. This is a great opportunity for someone who enjoys structured processes but also values meaningful interactions with people.


RESPONSIBILITIES

+ Handle inbound and outbound calls related to scheduling, billing, and general inquiries

+ Assist patients with appointment coordination and follow-ups

+ Verify insurance information and explain basic coverage details

+ Maintain accurate patient records within electronic systems

+ Resolve patient concerns or escalate issues appropriately

+ Support administrative tasks such as d...