Manulife Contact Center is looking for **Customer Service Representatives** who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.

_Kindly note that_ **_Q3 slots are limited_** _and offered on a first-come, first-served basis. Should the slots be filled, you may be considered for a later hiring date._

**Position Responsibilities**

+ Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
+ Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
+ Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
+ Document and track significant caller discussions or complaints and follow-up customer calls whenever necess...