Job Description

Posted Monday, June 1, 2026 at 4:00 AM | Expires Saturday, June 6, 2026 at 3:59 AM

Customer Service Representative (PWU)

Location: Mississauga (Derry), St. Catharines (Vansickle) or Vaughan (Cityview), Hybrid

Department: Customer Care

Number of Vacancies: 1

Start Rate: $32.69/hr

Rate After Probationary Period: $35.96/hr

Position Purpose

The Customer Service Rep is the main point of contact for Alectra customers, committed to providing service excellence and exceeding customer expectations.

Key Responsibilities/Accountabilities

• Answer incoming telephone inquiries for electric and water customers; respond to customer inquiries through multi-channel services.


• Provides assistance to customers with web portal and online inquiries.