Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard Polish speaking Customer Service Representative for online video sharing and social media platforms for their Lisbon office. 

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle and resolve escalated inquiries or appeals from users or clients regarding decisions affecting their products or services

• Translate complex technical or policy-related issues into clear, concise communications across email, chat, and support platforms

• Perform thorough research and apply critical thinking to deliver accurate and po...