Description
We are looking for a dedicated Customer Service Representative to join our team in Plano, Texas. This is a Contract to permanent opportunity, offering the potential for long-term growth and career advancement. The ideal candidate will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a high standard of attention to detail.


Responsibilities:

• Respond promptly to customer inquiries through various communication channels, ensuring clarity and accuracy in all interactions.

• Collaborate with internal teams to address and resolve customer concerns or grievances in a timely manner.

• Maintain up-to-date knowledge of company processes, products, and services to provide accurate information to customers.

• Escalate complex issues to appropriate leadership or departments while ensuring follow-up for resolution.

• Document customer interactions and feedback...