Job Title: Customer Service Representative
Location: Pittsburgh, Pennsylvania
Hours / Schedule: 1st shift, Monday - Friday, onsite
Type: Contract

Responsibilities

+ Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to customers on time and without problems. This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.

+ Coordinates shipping and delivery between customers and plants. This requires knowledge of company logistics procedures, transportation methods, and regulations.

+ Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals. Submits price requests with zero errors.

+ Investigates and resolves customer deductions...