Company Description

A leading US-based financial services company is seeking a motivated and driven individual to join our growing team.

Role Description

This is a full-time (40 hours per week), on-site role for a Customer Service Representative located in Pinares, Pereira. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing customer experience.

Responsibilities

Day-to-day tasks include:

• provide exceptional customer support via phone, email, and SMS
• answer customers calls via the telephone to process customer application
• process loan applications accurately and efficiently
• track and report all account information into computer through our customer database
• ability to understand and follow all underwriting guidelines with regards to federal and state laws
• ability to work independently and maint...