Overview

We are currently looking for a Customer Services Representative to work initially from our high performing National Distribution Site in Northampton, moving to a brand-new healthcare facility owned by CEVA Logistics in Rockingham Park, Corby which will be opening in 2027. You will be required to manage customer queries and complaints ensuring a win/win solution for Baxter and the customer. The role is from 9:30am – 5:30pm, Monday to Friday.

Responsibilities

• To deliver excellent Customer Service, managing customer expectations in line with service parameters, supporting the delivery of all CS KPI’s
• To take responsibility for customer order placement - processing orders in JDE via emails and phone calls
• Troubleshoot and resolve electronic orders held within the order processing system
• Allocate EANs (European Article Number) to customer orders as part of EDI (Electronic Data Interchange) mapping and undertake d...