Description
We are looking for a Customer Service Representative to join a team in New Holland, PA in a Contract to Permanent position. This opportunity is well suited for someone who enjoys helping customers, handling high-volume communication, and coordinating solutions across multiple business areas. The role focuses on delivering responsive support, documenting inquiries accurately, and ensuring each issue is routed or resolved efficiently.


Responsibilities:

• Respond to incoming customer contacts by phone and related channels, gathering details and assessing the nature of each request.

• Address service matters within assigned authority by supporting questions tied to underwriting, claims, billing, and marketing activities.

• Escalate concerns that require specialized review to the appropriate internal teams and follow through to support timely resolution.

• Maintain accurate records of customer interactions, requests, and out...