Description
We are looking for a bilingual Customer Service Representative to join a team in New Castle, Delaware. This Contract to permanent position offers an opportunity to provide top-notch service to clients in both English and Spanish. The role involves a range of responsibilities, including addressing customer inquiries, managing orders, and coordinating shipping processes, all while maintaining a detail-oriented and customer-focused approach.


Responsibilities:

• Assist customers by responding promptly to inquiries, concerns, and requests in both English and Spanish.

• Resolve customer issues effectively, ensuring a high level of satisfaction.

• Process and verify customer orders, ensuring all details are accurate and complete.

• Coordinate schedules and provide timely delivery updates to clients.

• Support dispatching and scheduling activities to optimize daily operations.

• Maintain organized and accurate...