Description 1. On-going business customer advocate monitoring product quality, delivery, customer complaints, issues and opportunities.
2. Respond timely to all customer calls, emails, phone calls.
3. Review, research, and enter new purchase orders as they are received.
4. Manage web data in conjunction with the Accounts Receivable team.
5. Support the plants and the sales team with various requests related to sales reports and web support.
6. Create and track RMA’s for quality issues.
7. Assist Accounts Receivable with the creation credit memos.
8. Assist in the completion of the annual Customer Service Satisfaction Survey.
9. Proactively contact customers regarding issuance of purchase orders and follow-up on all delinquent purchase orders.
10. Pursue payments for overdue invoices.
11. Provide backup support by filling in when team members are out of the office.
12. Assist with monthly inventory counts and entering inventory as needed.
13. Assist i...