Description
We are looking for a Customer Service Representative to support a high-tech pharm/biotech environment in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and handling a steady flow of inbound and outbound communication. The role requires a service-focused, detail-oriented individual who can provide accurate information, resolve routine issues, and maintain a positive experience across each interaction.


**REMOTE BUT MUST BE IN MADISON, WI AREA TO BE CONSIDERED**


Responsibilities:

• Respond to incoming customer calls and messages with clarity and a solutions-oriented approach.

• Place outbound calls as needed to follow up on requests, confirm details, and provide updates on service or order status.

• Enter customer orders and related information into internal systems with a high level of accuracy and attention to detail.
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