We are looking for a
Support Specialist
to join our growing international customer support team.
You’ll be the first point of contact for players, providing fast, accurate, and friendly assistance in real time. Role Purpose Deliver high-quality
real-time customer support
through
live chat
, ensuring quick responses, accurate solutions, and an excellent overall customer experience. Trial Period Goals (First 3 Months) During the onboarding period, you will: Learn the chat platform, CRM systems, and internal knowledge base. Demonstrate reliability, punctuality, and shift discipline. Meet key SLA targets: First response time:
≤ 30 seconds Customer satisfaction (CSAT):
≥ 70% Average response time:
≤ 60 seconds Key Responsibilities Communicate with customers via
live chat
in Spanish. Resolve simple and standard inquiries independently. Escalate complex or technical cases to relevant departments or shift supervisors. Use the internal knowledge base to provi...