Description
We are looking for a Customer Service Representative to support customers with questions and concerns related to waste and recycling collection services in Illinois. This contract opportunity with permanent potential is ideal for someone who communicates clearly, stays composed in a high-volume setting, and enjoys helping people solve service-related issues. The role offers the chance to work in a fast-moving environment where strong attention to detail, sound judgment, and a customer-first approach are essential.


Responsibilities:

• Respond to a large volume of incoming customer calls each day regarding residential and commercial collection services.

• Assist customers by clarifying service details, addressing concerns, and guiding them toward effective resolutions.

• Manage conversations professionally in a busy call center environment where priorities can shift throughout the day.

• Investigate service-related proble...