Overview

Working Arrangement: Onsite

Employment Type: Full-time

We are looking for a Mandarin-speaking Reservation Agent to join our customer support team in George Town, Penang . In this role, you will assist customers with accommodation reservations, booking inquiries, and general travel-related support through phone, email, and chat.

If you enjoy helping people, solving problems, and working in a fast-paced environment, this role could be a great fit for you.

Key Responsibilities

• Handle customer inquiries related to accommodation reservations and booking services.
• Assist customers with new bookings, modifications, cancellations, and general reservation requests.
• Provide accurate information regarding listings, availability, pricing, and policies.
• Resolve customer issues professionally and ensure a positive customer experience.
• Maintain clear documentation of custome...