Standard order management including expedites/pull ins/cancellation/push outs.
Support Customer's RMA & other RMA related FA support.
Support review of account booking/backlog/billing with Sales.
Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
Partner with Sales to manage all Renesas communications with Distis/customers.
Renesas contact for Distis and Sales for any other topics.
Qualifications
Bachelor’s Degree or above in any field. With a minimum of 3years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
Knowledge of Order management system, e.g., SAP, Model N, Oracle.